Business Administration Apprentice (IT Helpdesk)

The IT Helpdesk Admin Apprentice is a key part of the College’s IT Services Team, working within a team that supports both learners and staff throughout the year. This role is extremely important in assisting the IT Services team to achieve its goals which link in to the College’s vision.

This role is extremely important in assisting the IT Services team to achieve its goals which link in to the College’s vision.

We will ensure that you learn business administration processes and systems. Specifically, we will help you to develop skills in understanding different types of information, such as: Word processing, data analysis and inputting, producing and distributing a variety of correspondence, reports and documentation. 

You will maintain a range of information systems used throughout the College and be committed to providing excellent customer service to both internal and external clients. 

Through a proactive, enthusiastic and customer-focused approach, you will help the College achieve our mission to provide skills for the future of our students and community, through outstanding teaching and learning. 

Your work will ultimately lead to an increased number of enrolments, highly accurate data plus positive development of the College's reputation.

Job duties will see you using and supporting:

• Word processing
• Data analysis and inputting
• Training on computer systems
• Maintaining a range of information systems used throughout the College and being committed to providing excellent customer service to both internal and external clients
• Speaking with Students and Staff to support their IT requirements

We are on a journey and want you to join us!

• Business Administrator Level 3 Apprenticeship Standard
• Functional Skills in Maths Level 2 (If required)
• Functional Skills in English Level 2 (If required)
• Monthly online teaching sessions with work-based assessment