Business Administrator Apprentice

The purpose of your role as Administrator is to ensure all administrative tasks are completed efficiently and effectively, to support the day-to-day running of the Education department within the Sheffield Wednesday Fc Community Programme.

• To complete all reception duties, including transferring calls and dealing with general customer enquiries.
• To ensure the health and safety of the education programme by enforcing ID badges are being worn or students are signing in/out at reception.
• To ensure the medical database, additional learning needs support database, staffs qualifications database and student records are kept up to date.
• To complete all relevant paperwork records, filing and storing information as appropriate.
• To provide, assist and ensure students complete all necessary paperwork and this is filed/ passed on accordingly.
• To prepare and issue any student correspondence/certificates.
• Monitor student’s overall attendance across the study programme and complete registers as appropriate.
• To prepare and distribute letters home to students/ parents/guardians.
• To contact students/parents/guardians as required, regarding exams, attendance, etc.
• To ensure the notice board and event/promotion boards are kept up to date, this includes the reception TV.
• To liaise with marketing companies for website news bulletins.
• To monitor and order office stationary, as required.
• To ensure all property issued to students/staff is monitored and managed accordingly.
• To conduct any bulk printing/ laminating which may be asked of by other members of staff.
• To document and write up meeting minutes.
• To assist with arranging open evenings, parent evening bookings, etc.
• To assist and organise open events to aid in the recruitment and retention of students. This includes collating information for potential new students.
• To assist in the planning and running of the GCSE enrolment day.
• To assist in the communications and planning of trips, tours or football matches.
• To ensure all requests from the club are managed.
• To organise and liaise with the football club for room bookings, whether this be classes or meetings.
• To fill, maintain and record purchases for the vending machines.
• To maintain CPD.
• To always represent the organisation in a professional manner.
• To adhere to SWFCCP safeguarding practices and reporting procedures including the use of CPOMS at all times.
• To stock check and ensure vending machine is stocked
• To ensure Salesforce is regularly updated

Qualifications: 

• Satisfactory DBS check
• Safeguarding training
• FA First Aid (can work towards this in post)

Skills & Experience:

• Excellent verbal and written communication skills
• Ability to engage with and build rapport with students and adults
• Ability to think clearly, creatively and imaginatively
• Positive attitude and a strong focus on teamwork
• Ability to communicate with people from all backgrounds
• Ability to build and maintain positive relationships with people
• Competent IT skills

The Level 3 Business Administrator Apprenticeship provides training in developing essential administrative skills to support business operations efficiently. As an apprentice, you will learn how to manage office processes, communicate effectively, handle data, and contribute to business improvement. This programme will help you build organisational, problem-solving, and decision-making skills to thrive in a professional environment.