Business Administration Level 3 Apprenticeship - Telecommunication Company

Z1 are offering a candidates the opportunity to join their business and to work alongside previous apprentices to learn all aspects pf the business and develop their skills set in line with the companies vision.

• Answer telephone calls, helping where possible and transfer calls internally
• Create and update records, keeping the digital filing in order and ensuring that compliance expectations are met on all documentation
• Assist with customer enquiries
• Provide a front of house service for all company visitors
• Maintain the office set up and internal systems
• Provide administrative support for all staff
• To manage and produce successful and achievement marketing posts for the business, which could include online and via mailshots

Following relevant training you will on a day-to-day basis: 

• Be the 1st point of contact for incidents and service requests, ensuring all conversations and communications are logged correctly
• Resolve 1st & 2nd line queries or faults, providing support for traditional telephone lines, broadband connections, leased lines & SIP
• Work closely with our partners, our customers and our IT team to troubleshoot and resolve queries and faults 
• Work to progress within the role to facilitate the provisioning of customers’ services 

Level 3 Business Administrator apprenticeship standard:

• End-Point Assessment (EPA)
• Maths and English Functional Skills, if required, which will be delivered via online training sessions for 1 hour per week
• Training will be delivered both online and face-to-face at your employer’s premises