Student Services Apprentice

The successful applicant will have the opportunity to work in a diverse and fast-paced working environment, delivering excellent services to a broad range of customers with a primary focus on dealing with course enquiries, applications and administering the college’s student bursary support fund.

• Deliver effective information, advice and guidance to new and existing students and apprentices on course information, entry requirements and progression routes.
• Provide initial information, advice and guidance on course fees and funding.
• Work alongside Curriculum Managers and other key stakeholders to oversee the effective management and co-ordination of all aspects of the admissions process.
• Support apprenticeship recruitment and progress in learner applications and enrolments so that they are ready to be handed over to the delivery teams for induction and enrolment.  This includes working with employers to ensure key documentation associated with enrolment is processed and signed.
• Provide an interface between business development staff and other cross-college departments, ensuring communication, reporting and data management is highly effective.
• Carry out continual quality checks and reporting to support the area in continual improvement.
• Analyse data and reports to ensure the effective administration of all applications to the College and ensure effective use of the student support fund.
• Provide effective customer service to all stakeholders, dealing with enquiries both face to face, by telephone and e-mail in line with service level agreements. This includes working on the main college reception and student service reception on a rota basis.
• Provide regular updates and reports on enquiries, applications and student support fund data.
• Refer new and existing students and apprentices for appropriate careers, information, advice and guidance and apprenticeship advice where appropriate.
• Work within a multi-functional team, working flexibly to meet individual customer needs.
• Attend and support all internal and external events promoting the college as the outstanding provider of choice.
• Maintain a range of administrative systems and records relating to college students, apprentices and employers.
• Respond to all internal and external requests for information from students, staff, parents, employers and other stakeholders in a timely manner.

An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence.

You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.