Business Admin Apprentice

We are looking for a proactive and organised individual to provide essential administrative support to our Membership and Events teams. This role is key to ensuring the smooth operation of our day-to-day activities, contributing to a positive experience for our members and event participants.

• Process new membership applications, upgrades/downgrades, and resignations in a timely and accurate manner
• Generate and issue invoices for new memberships and annual renewals
• Maintain accurate and up-to-date member records within the CRM system and on the member platform
• Assist with the onboarding process for new members, including welcome communications and introductory materials
• Handle member queries via phone and email, ensuring a professional and helpful response at all times
• Support Membership Managers with day-to-day administrative tasks and ad-hoc requests
• Provide admin support across a variety of MakeUK Defence events such as webinars, Meet the Buyer sessions, and the annual MakeUK Defence Summit and Dinner
• Manage event bookings and registrations, ensuring all attendee information is recorded and communicated accurately
• Respond to event-related enquiries and provide clear, timely information to participants and stakeholders
• Assist in the preparation of event materials, such as delegate lists, name badges, and joining instructions
• Attend selected events to provide onsite support, including registration, delegate coordination, and general assistance as needed
• Help gather and input post-event feedback and support follow-up communications
• Ensure CRM and internal databases are kept current, accurate, and compliant with data protection regulations
• Identify opportunities for process improvements in administration workflows and customer service

• This is a fully work-based programme
• You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider
• You will be studying the Level 3 Business Administrator apprenticeship standard over an 18-month period
• Remote work. May be asked to travel to the office for check-ins and reviews. Dronfield, S18 8PW