IT Engineer Apprentice

We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills and experience as you complete an IT Cloud Network Specialist - Level 3 Apprenticeship.  The role involves diagnosing and fixing faults in hardware, networking and software.

Duties: 

Reporting to the Head of UK Operations and working with the support team your duties will include:

• Being first point of contact for all enquiries, both via phone and the internal helpdesk system
• Logging all telephone support calls within the helpdesk system, ensuring that all relevant information is captured and correctly prioritised
• Monitoring the helpdesk system for incoming requests and action for support or additional information
• Ensuring that all issues are progressed to meet agreed SLA targets
• Ensuring that all issues are kept up to date and the customer is informed of the progress
• Ensuring that all issues are updated with the full resolution details prior to closure
• Logging information on the daily checklists

Why choose our Cloud Network Specialist Apprenticeship? 

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services. 

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

• Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
• Learn about core networking principles, including network addressing, cloud, virtualisation and security
• Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
• Train with QA – the largest and leading provider for both Microsoft and AWS training
• Learn technical content that aligns to, and is relevant to, employers and the market
• Learn about DevOps methodologies and the fundamentals of databases and data migration

Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.