IT Engineer Apprentice

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Azure Cloud Support Specialist - Level 3 Apprenticeship. Duties will include being the first point of contact for all enquiries, both via phone and the internal helpdesk system.

• Logging all telephone support calls within the helpdesk system, ensuring that all relevant information is captured and correctly prioritised
• Monitoring the helpdesk system for incoming requests, and action for support or additional information
• Diagnosing and fixing faults in hardware, networking and software
• Ensuring that all issues are progressed to meet agreed SLA targets
• Ensuring that all issues are kept up to date and the customer is informed of the progress
• Ensuring that all issues are updated with the full resolution details prior to closure
• Logging information on the daily checklists

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

• Learn on-premise and cloud-enabled technologies and services
• Learn technical content that aligns to and is relevant to employers and the market
• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
• Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.