IT Apprenticeship
DUOCALL COMMUNICATIONS LTD
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About the Role
Experience a journey of success and growth with Duocall as they open their doors to a new IT Support Technician apprentice – a fantastic opportunity to join their vibrant team!
- Installing and configuring software and hardware components.
- Assisting with 1st line support under the guidance of a 2nd line Support Engineer.
- Utilizing RMM Tool, Unifi Portal, DMS, and Windows systems to diagnose and resolve IT issues.
- Supporting, setting up, and deploying various end-user devices, including testing cables or patches with cable testing equipment.
- Following a structured care resolution process.
Progression opportunities after completion of the apprenticeship.
About the Training
Full training and support will be provided by your workplace mentor and from the Baltic team.
About the Employer
At Duocall, they are leaders in managed services, specialising in Voice, Connectivity, IT, and Mobile technologies. Their footprint extends across various industries, including noteworthy projects with esteemed organizations like the NHS. Harnessing a collective experience of over 100 years in the field, the Duocall team is your haven for skill development. Embark on a learning expedition, mastering the art of impeccable technical support for both their internal and external clientele.
Duocall has successfully created IT experts in the past of which their previous apprentices are now in full-time roles within the business, even expanding their learning past the apprenticeship. If you are keen to not only complete the apprenticeship but want to also push your skills, this is the perfect role for you!
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Training Provider
BALTIC TRAINING SERVICES LIMITED
Course/Training
Information communications technician (level 3)
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