Technical Support Engineer Apprentice

This is a full time position working within our Technical Services Team whilst studying towards a degree. This role allows you to combine workplace learning opportunities with theoretical knowledge gained through formal classes. The programme offers a highly practical approach to learning that is immediately applicable to workplace situations.

We are looking for a talented individual with a passion for technology & sales within the Industrial IT market. The individual must be highly motivated, hard working and looking for a long term career at M.A.C. Solutions. We have had previous candidates develop at a fast pace, not only within their Degree studies,  but also in their technical positions within the company, and are now graduating university,  well positioned to step into senior positions.  The qualities they possess include training others, delivering consultancy to customers, being an escalation to more junior members of the team and much more. The right candidate must be driven to succeed within the business.

The role which we are currently looking to fill is that of a Support Engineer. The role will be predominantly office-based in Chesterfield, Derbyshire.  The purpose of the apprenticeship role is:

• Providing first-class technical support to customers on a wide range of industrial software, hardware and associated products
• Handling incoming customer problems relating to the implementation and application of the software
• Logging requests in the call tracking system seeking to resolve customer problems effectively and efficiently
• Providing an element of training and consultancy to customers
• Working with the software developments Team in the introduction and maintenance of support procedures, including the escalation of issues in accordance with Company policy
• To be a trusted advisor for the products allocated, including certification on products where applicable
• Staying up-to-date with the development of new products and operating systems
• Identifying opportunities to improve the efficiency of the team and the service it provides to customers

• Apprentices attend Manchester Metropolitan University for one day a week during the academic year, over a period of four years.
• Teaching is delivered face to face one day a week during the academic year.
• Upon successful completion of the programme, participants will achieve a BSc (Hons) Digital and Technology Solutions degree by Manchester Metropolitan University, as well as a Level 6 degree apprenticeship qualification.