IT Apprenticeship
AABYSS LIMITED
About the Role
<p>Aabyss is now seeking an IT Apprentice with a genuine interest in technology and a strong willingness to learn. This role is ideal for someone looking to begin a career in IT while gaining hands-on experience within a supportive and knowledgeable team. </p>
- Diagnosing and resolving software and hardware faults.
- Installing, configuring, and supporting desktops and laptops.
- Ensuring that clients are kept up to date at all times and effectively manage their expectations.
- Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket.
- Provide technical support to clients via phone, email, and chat by following the Aabyss documented processes.
- Complete 1st Line Support Engineer tickets following company templates, checklists, and guidelines.
- Troubleshoot and resolve technical issues.
- Escalate issues to 2nd Line Support when necessary.
- Do PowerShell scripting.
Potential for a full-time role upon completion.
About the Training
Online training with Baltic Apprenticeships qualified trainers.
About the Employer
Aabyss is a commercially focused IT and cybersecurity company that supports businesses by simplifying technology, reducing risk, and enabling growth through expert solutions and reliable support. With a strong people-first culture and a commitment to continuous improvement, Aabyss provides a collaborative and professional environment where individuals are encouraged to learn, develop, and succeed.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
Training Provider
BALTIC TRAINING SERVICES LIMITED
Course/Training
Information communications technician (level 3)