Customer Service Apprenticeship
Mitzy Bitz
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About the Role
We are looking to recruit an enthusiastic and proactive individual to work within the Automotive customer service/parts sector. This is an exceptional opportunity to join the UK's leading Mitsubishi specialists. Mitzy Bitz had been a leader in the parts sector for 20 years providing support to customers worldwide.
- The successful candidate will be trained in all aspects of a high level of customer service
- will be trained in all aspects of working in a busy parts department
- will be answering customer questions on the telephone, email, ebay, social media and WhatsApp
- will be trained to use our custom in house software
- will be trained in the use of various systems to locate parts for customers
- will be trained to create detailed timely quotes for customers
liase with internal departments to respond to customer enquries to resolve any issues that may arise
All applicants should consider the location of the job in Parkgate, Rotherham and the training centre in Armthorpe and look into whether both are within suitable travelling distance.
- The possibility of progression and full-time employment.
About the Training
- Intermediate Level 2 Customer Service Practitioner Apprenticeship Standard
- EPA - End Point Assessment
- Functional Skills in English & Maths (if required)
- Employee Rights and Responsibilities ERR
- Personal Learning and Thinking Skills PLTS
- Training is by way of one day each week at our Doncaster centre in Armthorpe
About the Employer
Our company was established in the winter of 2002 on the border of Rotherham and Sheffield. Since then we have shipped a huge array of parts for multiple vehicles, with next day delivery and same day dispatch.
We're a leading Mitsubishi Breakers with an average annual dismantling rate of near on 1000 4x4s a year since our establishment and with over 3000 new used parts listed online.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Patience
- Physical fitness
- Eager to Learn
- Reliable
- Punctual
- Hardworking
- Literacy skills
Training Provider
DONCASTER ROTHERHAM AND DISTRICT MOTOR TRADES GROUP TRAINING ASSOCIATION LIMITED
Course/Training
Customer service practitioner (level 2)
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