Level 3 Customer Service & Sales Apprenticeship - Land Instruments International Ltd
INSPIRE ATA LIMITED
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About the Role
This apprenticeship is a fantastic opportunity for anyone looking to gain real, hands-on experience in a global sales environment. You’ll learn all about our cutting-edge products and services while supporting our amazing sales team every step of the way. It’s the perfect chance to start your career, and grow with a leading international company.
In this role, you'll get to work alongside a friendly, supportive team while learning about our innovative products and services. You'll be involved in a variety of tasks that will help you grow in both sales and customer service, setting you up for a bright future in the industry.
What You’ll Do:
- Customer and Sales Support: Help the Inside Sales team respond to customer inquiries, providing top-notch service to make sure all their needs are met. You’ll be the first point of contact, learning how to deliver excellent service and keep customers happy
- Coordinating Internal Functions: Work with different departments to share product information and help find the best solutions for our customers. You’ll build teamwork skills while learning how each department contributes to the bigger picture
- Cold Calling/Outbound Lead Generation: Get involved in reaching out to potential customers. You’ll be learning the ropes of cold calling and lead generation, helping to expand our customer base and support our sales team’s growth
- Learning the Technical Side of Our Products: Gain in-depth knowledge of our products and how they work. Understanding the technical features will not only help you assist customers better, but it’ll also make you an important part of our sales efforts
Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
The role may act as a gateway to further career and training opportunities, including, but not limited to:
- Level 3 Team Leader
- Senior Customer Service Advisor
- Team Leader/Junior Manager
About the Training
- Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program.
- Depending on the apprentice’s needs, the frequency of these sessions may vary.
About the Employer
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
- Resilience
Training Provider
SCCU LTD
Course/Training
Customer service specialist (level 3)
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