Apprentice Clerical/Customer Services Officer
Derbyshire Community Health Services NHS Foundation Trust
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About the Role
Working within a team of admin staff to provide clerical support to the Estates Department in the development and delivery of various general clerical duties required, covering for colleagues at times of leave/absence in order to help maintain and improve services provided by the department.
- Describe what an average day or week will be like and what tasks the apprentice could be doing
- You must include at least 3 bullet points, or your advert will be rejected
- Work within the Estates Department to deliver efficient clerical/customer service
- Predominantly working within a team of admin staff to deliver a quality, friendly, and helpful service to DCHS and our external customers, e.g. GPs, and other Trusts
- To answer queries and help with requests for Estates’ services from customers both internal and external
- To ensure the highest customer care levels for internal and external customers
- Receive telephone calls in a friendly manner, accurately recording messages, logging of work requests and ensuring suitable follow-up action, including re-direction as appropriate
- Assist with the processing of Estates orders and subsequent checking and processing of invoices for payment
- The use of photocopiers and other office equipment, ensuring they are adequately maintained on a daily basis, e.g. paper stocks/cartridge replacement
- To maintain and update electronic Estate recording and filing systems
- Prioritise own workload and meet deadlines to meet the post's requirements
- To provide clerical support, as required for Estates Managers throughout the department
- Work in conjunction with the Estates Admin Teams to ensure adequate office cover
- Carry out any other relevant general clerical duties which may be required from time to time in the operation of the department
Frequent requirement to use VDU/Keyboard for the majority of the day.
Frequent sitting for long periods, with regular breaks.
Occasionally taking telephone calls from distressed or angry customers/contractors.
Frequent concentration required to accurately record requests and follow up actions.
Pattern of work is unpredictable.
Challenging part of role will be studying the apprenticeship alongside working.
Currently working towards Band 2 Estates Customer Service Assistant. Once qualified we have progression opportunities to work into higher management. DCHS also provides In house and External Training to progress within the NHS.
About the Training
Customer Service Practitioner Level 2.
About the Employer
Derbyshire Community Health Services has been rated as an ‘outstanding’ trust by the Care Quality Commission; we have achieved this by providing high quality patient care within an inclusive organisation that works together and shows care and compassion for each other.
DCHS is a top performing NHS Trust that strives for innovation and improvement for the service and individuals that work within it.
Our vision is to see the health of local communities improve through partnership working, putting people at the centre and looking to the future.
Our mission is to improve the health and wellbeing of local people and communities through personalised, safe and effective community-based services.
Skills Required
- Communication skills
- IT skills
- Customer care skills
- Team working
- Initiative
- Customer Service focused
- “can do” attitude
- Telephone skills
- Experience in Microsoft Office
Training Provider
DCG
Course/Training
Customer service practitioner (level 2)
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