PROUD Customer Service Apprenticeship (Level 2)
Sheffield Teaching Hospitals NHS Foundation Trust
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About the Role
Would you like to be paid while you develop your administration skills & gain a qualification whilst working in an NHS setting? Sheffield Teaching Hospitals NHS Foundation Trust are delighted to offer a variety of PROUD apprentice opportunities. Come & join us and be supported to earn as you learn.
You will be providing administration support within a department here at Sheffield Teaching Hospitals which will be allocated within the recruitment process.
Duties within this role include:
- Booking appointments.
- Maintaining medical records.
- Communicating with internal and external colleagues and patients via email, telephone and face to face.
- General administration duties e.g. filing, document control, documents scanning/copying, post opening etc.
- Update patient information.
- Reception duties.
- Resolve routine queries and enquiries from employees and managers.
- Undertake data input on a range of IT systems.
- Electronic diary management and arranging venues.
- Assist colleagues in preparations for meetings and training.
- Help maintain effective and efficient office systems.
- Maintain confidentiality in all aspects of work.
Applicants must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years.
Applicants must also not already have a qualification at a higher level within the same subject matter.
As well as your Level 2 qualification, you’ll have gained lots of valuable skills and experience to set you up for a great career in the NHS.
- The Trust looks to provide its staff with support, training and progression opportunities; towards the end of your apprenticeship contract you will be supported by the Healthcare Careers Team to apply for permanent employment.
- Apprentices who complete their programme are guaranteed an admin role at Band 2 should they wish to follow this pathway.
- We are one of the largest employers in Sheffield. If you want to stay with us in another capacity, we have lots of roles you can apply for, both clinical and non-clinical.
- There are also opportunities to progress into new administrative apprenticeships to continue to see your career grow & develop, including Business Admin, Data Analysis, Project Management, Leadership & Management, HR and Education.
About the Training
- Most of your training will be done on-the-job through a mix of practical tasks, experiences and assignments.
- You’ll also spend time (on average one day per month) studying for a Level 2 qualification: Customer Service Practitioner.
- There will be a mix of online and in-person sessions (on site at STH or on Sheffield College premises).
- You’ll have assignments and portfolios to complete throughout course to evidence your progress & learning.
- You’ll also attend interventions & enhancement sessions bespoke to STH which provide exciting opportunities for you to meet various colleagues & gain a broader understanding across a variety of our services.
About the Employer
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
- Positive
- Friendly
- Caring
- Adaptable
- Enthusiastic
- Self-motivated
Training Provider
SHEFFIELD COLLEGE, THE
Course/Training
Customer service practitioner (level 2)
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