Business Development Telesales Apprentice
SKY CHEMICALS (UK) LIMITED
About the Role
Career entry role for those seeking a long term career in Business to Business Telesales. You will focus on a broad range of business activities that contribute to the overall skills required to become a successful Telesales professional. You will be adaptable and wish to follow a developing Telesales role within the chemical and cleaning industry.
The apprenticeship will provide a thorough and broad training in all aspects of Business Development by telephone.
The training will be split in two decisive areas of development.
One will concentrate on four days a week will on Telesales and one day a week will be spent in the office on sales administration.
The training will provide the apprentice with essential skills in sales, marketing, IT and Office Administration that will enable them after the apprenticeship to follow other areas of work within the company such Digital Marketing, Accounts, Sales Representative on the road, Customer Relation, Human resources, etc.
The apprentice can expect to receive full on-going Telesales training in:
- Telesales Techniques
- Product Information
- Sales Pitch
- Phone manner
- Closure Techniques
- Rapport
- Telesales Pitch writing
- Handling Queries
- Retaining Customers
Office & Sales Administration Training will include:
- Order Confirmation
- Prospecting Leads
- Customer relation
- Data inputting
- Email Marketing
- Internet Research
- Sage Software knowledge
The apprenticeship will be demanding but fun and varied. You will be working in a very small, busy and target driven Telesales sales environment. You will be working from written scripts.
No computer work is involved in the Telesales with paper leads provided.
Further accredited training with sustained employment and industry experience for the right candidate.
About the Training
- Customer Service Practitioner Level 2 Apprenticeship
- Blended learning including both college and online learning days.
- Delivered in your workplace with one-to- one training and tutor visits every 4 weeks
- Practical assessment and coursework during and at the end of the programme
Additional qualifications:
- Those who complete will be eligible to join the Institute of Customer Services
About the Employer
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Training Provider
SHEFFIELD COLLEGE, THE
Course/Training
Customer service practitioner (level 2)