Customer Service Apprenticeship
FONEFUNSHOP LTD
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About the Role
This is a great opportunity to work alongside an established phone business and take part in the day to day administration duties. This is a perfect role for anything who is interested in computers, phone and technology.
This is not a comprehensive list of all tasks which may be required of the postholder. It is illustrative of the general nature and level of responsibility of the work to be undertaken, commensurate with the grade.
Undertake general administrative and clerical duties including:
- Text processing
- Routine data input
- E-mails
- Reception
- Telephone duties
- Arranging meetings
- Assisting and receiving visitors to the reception
- Maintaining booking system for rooms
- Maintaining appropriate stock levels of office consumables
- Ordering supplies via the on-line ordering systems
- Archiving
This role will suite you if you are interested in phones, computers , technology and gadgets.
- Opportunity to move into full time position upon completion of apprenticeship
About the Training
- Customer service standard level 2, including Functional Skills in English and maths if required
- Training centre will be located at CDC , Cricket Inn Road, Sheffield , S2 1TR
- Training will be one day a week
About the Employer
With over 25 years of experience, FoneFunShop is a leading global supplier of smartphone products and services. We provide the latest tech, accessories, parts, unlocking, repair equipment, and services, along with training for popular phone brands. Partnered with top mobile forensic tool providers, we offer solutions for data recovery and pen testing, including advanced reading equipment and Faraday bags for data protection.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Training Provider
SHEFFIELD CITY COUNCIL
Course/Training
Customer service practitioner (level 2)
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