Automotive Parts Advisor Apprenticeship - Porsche JCT600 Sheffield Accident Repair Centre

This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support.

• Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
• Assist customers in-person, over the phone, and via email to fulfil their parts requirements and inquiries
• Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
• Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
• Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
• Utilize point-of-sale systems to process transactions, generate invoices, and manage customer accounts
• Provide product recommendations, technical advice, and pricing information to customers as needed
• Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
• Uphold company policies and procedures regarding parts sales, returns, and exchanges
• Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:

• The programme typically lasts 12-14 months dependant on the career path chosen and you'll achieve a nationally recognised qualification
• All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Porsche Training Centre in Slough
• Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as Virtual Classroom sessions and E-Learning modules